Feldberger Hof
Familotel Hochschwarzwald

- Kundenbewertung - Customer Review

Liebe Familie Bernhardsgrütter, wir hoffen, Sie sind gut zuhause angekommen und blicken auf viele schöne Erinnerungen und gemeinsame Erlebnisse zurück. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung für unser Haus abzugeben. Es freut uns sehr, dass Sie wunderschöne Winterferien bei uns verbringen konnten und besonders das vielfältige Angebot für bewegungsfreudige kleine Kinder so positiv erlebt haben. Wir freuen uns auf ein Wiedersehen bei uns am Feldberg. Herzliche Grüße Rita Gästebetreuungs-Managerin

Dear Family Steinberg, we hope you arrived home safely and are looking back on many wonderful memories and shared experiences. Thank you very much for taking the time to leave such an exceptionally kind and appreciative review of our hotel. Your words truly touched us and mean a great deal to the entire team at the Familotel Feldberger Hof. Knowing that you experienced our service, attention to detail and understanding of the needs of children and families in such a meaningful way is the greatest reward for our daily work. We are especially pleased that you felt the warm atmosphere and the sense of connection among guests, and that both children and adults felt equally welcome and included. Creating a feeling of comfort, support and genuine hospitality for families is exactly what we strive for. Thank you from the bottom of our hearts, and we look forward to welcoming you again at the Feldberg. Best regarts Rita Gästebetreuungs-Managerin

Dear Family Schwabe, We hope you arrived home safely. Thank you very much for taking the time to leave a review for our hotel. We are delighted to hear that you enjoyed your family holiday with us and experienced our team as attentive and caring. We also appreciate your note regarding the availability of certain drinks. During your next stay, please feel free to contact us at any time if a drink is not available – we will of course be happy to assist you. We look forward to welcoming you again. Kind regards Rita Gästebetreuungs-Managerin

Dear Family Clark-Lelait, thank you very much for your stay with us at the Familotel Feldberger Hof. We hope you arrived back home safely. We are delighted to hear that you found our hotel very clean and experienced our team as overall very friendly and helpful. It’s great to know that you received everything you needed and were able to find support whenever required. At the same time, we are sorry that not all team members were immediately able to assist you due to the language barrier. We are continuously working on improving our staff’s language skills so that all international guests feel well supported at all times. Thank you as well for your comment regarding the carpet. We take this seriously and will forward it to our housekeeping team to follow up. We truly appreciate your feedback. We look forward to welcoming you back to the Feldberg in the future. Herzliche Grüße Rita Gästebetreuungs-Managerin

Dear Family Noeth-Lötter, thank you very much for taking the time to share your wonderful impressions with us. We are delighted to hear that you enjoyed such a well-rounded family stay and that you appreciated our wide range of activities, snacks, surprise offers for adults, and the creative atmosphere throughout the hotel. A special thank you for your kind words about our team — your appreciation means a lot to us. We are especially happy that your son enjoyed all the activities and the lovingly designed spaces around the hotel. Happy children are always the greatest compliment for us. We take your feedback regarding the mattresses seriously. Please feel free to speak to us directly on your next stay — we can provide support on-site with additional mattress firming or alternatives to ensure you sleep as comfortably as possible. Thank you again for your wonderful feedback. We would be very happy to welcome you and your family back to the Feldberger Hof soon. Warm regards Rita Guest Relations Manager