Feldberger Hof
Familotel Hochschwarzwald

- Kundenbewertung - Customer Review

Dear Family Wahlen, We hope you had a safe journey home and are looking back on many wonderful memories and shared experiences. Thank you very much for once again taking the time to provide such detailed and thoughtful feedback on your stay at the Familotel Feldberger Hof. It means a great deal to us that you have remained loyal to us for so many years and have spent a large part of your holidays with us. We would like to sincerely thank you for that. At the same time, we are very sorry that you were not satisfied with the booking process this year. We fully understand your situation regarding arrival, especially when planning long in advance as a family. All the more, we are pleased that a solution could be found together on site. Nevertheless, we take your feedback very seriously, as long-standing guests in particular should of course be able to expect a higher degree of flexibility. We also greatly appreciate your feedback regarding our booking system and communication via chat. We fully understand your point that clarity and easy access to information are especially important for our guests. Your feedback helps us to further review and improve these processes from the guest’s perspective. We are very pleased that you were so satisfied with your room for your family of six, and that you particularly highlighted the ergonomic pillows and the storage space in a positive way. We are happy to take on board your comments regarding the children’s pillows as well as the idea of adding a coffee and tea station. Regarding the ski locker, we thank you for your clear feedback. We understand that the space is not sufficient for six people and that this can be impractical in everyday use. We are happy to take your suggestion into consideration and will review possible improvements. We are also familiar with your comment about the fitness room from previous years and continue to take it seriously. Due to structural constraints, a short-term solution is unfortunately not possible, but this is certainly something we will keep in mind for future developments. We were especially delighted by your great praise for our bar team, and particularly for Balasz. Such personal feedback is very special to us and our team, and we will gladly pass it on. It is also wonderful to hear that your children—now a bit older—were able to enjoy our offerings, especially the new kids’ sauna. Thank you very much for your openness, your loyalty, and your trust. Your feedback is extremely valuable to us. We very much look forward to welcoming you back in the summer and to seeing you again at the Feldberg. Rita Guest Relation Manager

Liebe Familie Bernhardsgrütter, wir hoffen, Sie sind gut zuhause angekommen und blicken auf viele schöne Erinnerungen und gemeinsame Erlebnisse zurück. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung für unser Haus abzugeben. Es freut uns sehr, dass Sie wunderschöne Winterferien bei uns verbringen konnten und besonders das vielfältige Angebot für bewegungsfreudige kleine Kinder so positiv erlebt haben. Wir freuen uns auf ein Wiedersehen bei uns am Feldberg. Herzliche Grüße Rita Gästebetreuungs-Managerin

Dear Family Steinberg, we hope you arrived home safely and are looking back on many wonderful memories and shared experiences. Thank you very much for taking the time to leave such an exceptionally kind and appreciative review of our hotel. Your words truly touched us and mean a great deal to the entire team at the Familotel Feldberger Hof. Knowing that you experienced our service, attention to detail and understanding of the needs of children and families in such a meaningful way is the greatest reward for our daily work. We are especially pleased that you felt the warm atmosphere and the sense of connection among guests, and that both children and adults felt equally welcome and included. Creating a feeling of comfort, support and genuine hospitality for families is exactly what we strive for. Thank you from the bottom of our hearts, and we look forward to welcoming you again at the Feldberg. Best regarts Rita Gästebetreuungs-Managerin

Dear Family Schwabe, We hope you arrived home safely. Thank you very much for taking the time to leave a review for our hotel. We are delighted to hear that you enjoyed your family holiday with us and experienced our team as attentive and caring. We also appreciate your note regarding the availability of certain drinks. During your next stay, please feel free to contact us at any time if a drink is not available – we will of course be happy to assist you. We look forward to welcoming you again. Kind regards Rita Gästebetreuungs-Managerin

Dear Family Clark-Lelait, thank you very much for your stay with us at the Familotel Feldberger Hof. We hope you arrived back home safely. We are delighted to hear that you found our hotel very clean and experienced our team as overall very friendly and helpful. It’s great to know that you received everything you needed and were able to find support whenever required. At the same time, we are sorry that not all team members were immediately able to assist you due to the language barrier. We are continuously working on improving our staff’s language skills so that all international guests feel well supported at all times. Thank you as well for your comment regarding the carpet. We take this seriously and will forward it to our housekeeping team to follow up. We truly appreciate your feedback. We look forward to welcoming you back to the Feldberg in the future. Herzliche Grüße Rita Gästebetreuungs-Managerin