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Stadthotel am Römerturm
- Kundenbewertung - Customer Review

St. Apern - Str. 32
50667 Köln

iiQCheck-Index -Index

4,4
5
reviewed by 865 customers since June 2022

Categories

4,3
General impression
0,0
Booking
0,0
Check-In
4,6
Reception/Front Office
4,3
Room
4,5
Breakfast
4,6
Seminars/Conferences
0,0
Check-Out

Portale
4866 further reviews on 4 portals

5,2/6
HolidayCheck
8,4/10
hotel.de
8,2/10
HRS
8,0/10
booking.com

Customer reviews

Language :
2,8/ 5
2022-07-17
With the exception of the gentleman from Spain, your reception agents tend to be rude! Here is an example. On Thursday afternoon, I left my key in the room. I went to the reception desk, offer my apologies and requested a key. The agent made a face expression like I was bothering him, created the key and handed it to me without saying a word. You really need to train them to foster customer service skills. I understand you are a budget Hotel but friendliness is not expensive…! Your reception agents also tend to hide in the office behind the desk. Im addition, my room had a musky smell. I solved it by opening the window.
3,9/ 5
2022-07-05
The hotel is in a great location and the breakfast was great with many items to choose