I have stayed around 6 or 7 times at this hotel (3 times in this year) and the experience has always been very good.
However, in this last stay, it was different:
I arrived on Saturday at 2:40 p.m. and checked in, but the reception told me that I couldn't go to the room because the check-in time was at 3:00 p.m.
When I returned at 3:30 p.m., I picked up my suitcase and had to wait again to get the key having to do the check-in part again.
I understand that the checkin time is at 3:00 p.m. but I travel alone, the room was ready and it was raining, so I think that an hotel of this category and prestige should be more flexible in these situations.
Great location, very clean and very firendly!
We stayed at this nice hotel for the first time, to our positive surprise, everything was soooo nice,
Staf 5* ( 1 Lady even spoke Indonesian)
Price was good.
Super breakfast, nice rooms, very good employees
No cold water in the shower