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Stadthotel am Römerturm
- Kundenbewertung - Customer Review

St. Apern - Str. 32
50667 Köln

iiQCheck-Index -Index

4,5
5
reviewed by 467 customers since August 2020

Categories

4,4
General impression
4,7
Booking
4,5
Check-In
4,7
Reception/Front Office
4,4
Room
4,4
Breakfast
4,3
Seminars/Conferences
4,7
Check-Out

Portale
122 further reviews on 4 portals

5,4/6
HolidayCheck
8,0/10
hotel.de
7,9/10
HRS
7,6/10
booking.com
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Customer reviews

Language :
2,8/ 5
2022-07-17
En
With the exception of the gentleman from Spain, your reception agents tend to be rude! Here is an example. On Thursday afternoon, I left my key in the room. I went to the reception desk, offer my apologies and requested a key. The agent made a face expression like I was bothering him, created the key and handed it to me without saying a word. You really need to train them to foster customer service skills. I understand you are a budget Hotel but friendliness is not expensive…! Your reception agents also tend to hide in the office behind the desk. Im addition, my room had a musky smell. I solved it by opening the window.
3,9/ 5
2022-07-05
En
The hotel is in a great location and the breakfast was great with many items to choose
4,8/ 5
2022-06-02
En
Very good but pillows were a bit sad and not soft.
4,8/ 5
2022-05-15
En
Modern, clean, comfortable hotel in a good location
5,0/ 5
2022-05-09
En
An excellent location, great food, very quiet.