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Stadthotel am Römerturm
- Kundenbewertung - Customer Review

St. Apern - Str. 32
50667 Köln
Phone
+49(0) 221 2093 185
Fax
+49(0) 221 2093 190
Web
www.stadthotel-roemerturm.de

iiQCheck-Index -Index

4,4
5
reviewed by 580 customers since February 2021

Categories

4,4
General impression
4,6
Booking
4,7
Check-In
4,7
Reception/Front Office
4,4
Room
4,5
Breakfast
4,4
Seminars/Conferences
4,8
Check-Out

Portale
2672 further reviews on 4 portals

5,3/6
HolidayCheck
8,4/10
hotel.de
8,3/10
HRS
8,0/10
booking.com
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Customer reviews

Language :
  • EN (14) En
  • DE (156) De
  • FR (1) Fr
  • NL (5) Nl
2,5/ 5
2022-09-24
En
Not a 4 star hotel
4,9/ 5
2022-08-22
En
The Stadthotel provided a nice stay while I was visiting Cologne. The room was comfortable and the staff were all friendly and accommodating to my lack of German. The breakfast was also nice with many options.
2,8/ 5
2022-07-17
En
With the exception of the gentleman from Spain, your reception agents tend to be rude! Here is an example. On Thursday afternoon, I left my key in the room. I went to the reception desk, offer my apologies and requested a key. The agent made a face expression like I was bothering him, created the key and handed it to me without saying a word. You really need to train them to foster customer service skills. I understand you are a budget Hotel but friendliness is not expensive…! Your reception agents also tend to hide in the office behind the desk. Im addition, my room had a musky smell. I solved it by opening the window.
3,9/ 5
2022-07-05
En
The hotel is in a great location and the breakfast was great with many items to choose
4,8/ 5
2022-06-02
En
Very good but pillows were a bit sad and not soft.
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