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AKZENT Hotel Köhler
- Kundenbewertung - Customer Review

Westanlage 33-35
35390 Gießen
Phone
0641-97999-0
Fax
0641 - 9 79 99 - 77
Web
https://www.hotel-koehler.de

iiQCheck-Index -Index

4,4
5
reviewed by 158 customers since March 2025

Categories

85 % of our guests would recommend us.
4,2
General impression
4,7
Booking
4,6
Check-In
4,5
Reception/Front Office
4,1
Room
4,1
Bathroom
4,2
Hotel’s ambiance
4,4
Breakfast
5,0
Restaurant
4,7
Bar
4,2
Seminars/Conferences
4,6
Check-Out

Portale
954 further reviews on 6 portals

4,2/5
Google
7,7/10
booking.com
4,5/6
HolidayCheck
3,5/5
tripadvisor
6,9/10
HRS
6,8/10
hotel.de

Customer reviews

Language :
  • EN (2)
  • DE (70)
4,2/ 5
2026-01-06
Le service de chambre doit passer plus souvent. Bon c vrai que mon séjour était à la fin d'année et en période des fêtes mais vous devez prendre en considération ce point
Commented by: AKZENT Hotel Köhler
Bonjour, Merci d’avoir partagé votre avis. Vous avez raison, pendant les fêtes de fin d’année, il peut y avoir plus de monde, mais nous comprenons que le service de chambre doit rester à la hauteur. J’en ai parlé avec notre équipe d’étage, et ils sont déjà en train de revoir l’organisation pour que le passage soit plus régulier, même en période chargée. Merci d’avoir attiré notre attention sur ce point. Bien cordialement, AKZENT Hotel Köhler
4,0/ 5
2025-06-27
The hotel room was uncomfortably hot due to not being air conditioned and there was no availability of a fan. Opening the windows was the only solution, but that allowed many flying insects into the room, especially the bathroom. The front desk was not always staffed, and there wasn’t bottled water or cold drinks readily available for purchase. I was pleased with the overall quality of the room, but the lack of air conditioning or a fan made my stay very uncomfortable.
Commented by: AKZENT Hotel Köhler
Hello, Thank you for your honest feedback. We are pleased that you were satisfied with the quality of your room, but we regret the inconvenience caused by the heat and the lack of fans. I understand how frustrating it must have been for you to have to deal with the warm room and the insects when you opened the windows. Unfortunately, you booked a room without air conditioning on these hot days. Our hotel has air conditioning in our studio apartments in a higher category. We very much appreciate your feedback and hope to make your next stay even more pleasant. Sincerely, AKZENT Hotel Köhler
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