Location of the hotel was good. Bus station in front of the hotel was great. However, the format of the room is not ideal. It gives the impression that the room is not built to accommodate typical hotel/aparthotel guests. There was no coffee machine, water kettle was not provided and very inconveniently have to get it from the library room to get hot water.
Hotel staff seems to prioritize the elderly over the hotel guests. If there is more information included in booking app that it is shared service it would be helpful.
The hotel was really clean. The scrambled eggs served for breakfast were really good. The terrace view was great, we went grocery shopping at Coup Mart and ate at the terrace, and the atmosphere was really good at that time. We stayed for two nights and the room was cleaned well. It was so nice to be able to float and drink water on the first floor. Both the Interlaken East and the Interlaken West were great places to go, and if we stay at the Interlaken West Station next time, I think we will visit here again
All clean, and great stay. Only downside was one girl in reception (young girl) waa the most unfriendliest hotel receptionist I have ever come across. The other ones were super helpful.
The architecture and interior design of the hotel are fabulous. We were given a warm welcome and throughout our stay all the staff were very helpful and couldn't have been more accommodating. The breakfasts and light 2 course dinner that we chose were perfect for us. We will return at some stage!
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