Too many aged personnel in the property… very sad to see them while I’m on holiday.
Clean ands simply appointed rooms, great service, good breakfast selection, helpful staff
Hotel Location is near to the centre & in a quiet area at the same time & very close to Interlaken Ost train station. The room is very comfortable with a nice view from the balcony. The stuff is friendly & helpful. The free spa for every day is something unique & fantastic. The only negative has to do with the breakfast. Small variety & same for every day & for 7 days we didn't have even eggs for some reason. I Would suggest some cakes for addition & different every day for a nice small surprise for the quests. Also it was a confusion were to sit since some tables were reserved without notice & that was not very nice.
Generally is a very nice hotel at a very nice location.
There was no mention of your complex being a nursing home /hotel in advertising. It mentioned a retirement village on property but not nursing home. As soon as you left your room it felt like you were in a nursing home from reception to restaurant to passageways. The advertising should be fair so clientele can make a fair decision. We wanted to move as found situation very upsetting after just losing a parent in nursing home. Would never have booked here if we had known. Was refused a refund and couldn’t afford to move.
I would recommend if the price was significantly lower
-Index
