Au regard du tarif je trouve cela dommage que les lits ne soient pas refait tous les jours et que du café soit remis à disposition
Ne pas laver les serviettes et le sol tous les jours et normal mais refaire les lits est un minimum
Kommentar durch: Best Western Plus Plaza Hotel Graz
Dear guest,
thank you for your review.
We regret that your stay was not to your complete satisfaction and thank you for your comments.
Our staff inform our guests at check-in that they can decide for themselves whether their room should be cleaned.
We are committed to the environment and its resources.
A sign with all the information is clearly visible for our guests in each room. This information is also provided at check-in, so that this notice can be hung on the outside door of the room in the morning if guests wish to have it cleaned during their stay.
You are welcome to contact our staff, of course you will receive the cleaning of your room and also all utensils to be changed such as towels.
We provide all our guests with free water, coffee pads and tea in the room.
We also have a 24-hour bar where our guests can get coffee, other drinks and small snacks at any time.
We would be delighted to welcome you back as our guest soon and to fulfil your wishes completely.
With kind regards,
Your team from the Best Western Plus Plaza Hotel Graz