Best Western Plus Plaza Hotel Graz
- Kundenbewertung - Customer Review

Conrad-von-Hötzendorf-Straße 60

8010 Graz

Phone

+43 (0) 316 245550

Fax

+43 (0) 316 24555900

Email

graz@plazahotels.de

Web

https://plazahotels.de/graz.html

-Index

4,4

5

reviewed by 586 customers since June 2021

Categories

85 % of our guests would recommend us.

4,4

General impression

4,6

Check-In

4,6

Reception/Front Office

4,3

Room

4,4

Bathroom

4,3

Hotel’s ambiance

4,5

Breakfast

4,4

Restaurant

4,3

Bar

4,0

Wellness/fitness

5,0

Seminars/Conferences

4,7

Check-Out

Portale
6648 further reviews on 8 portals

4,3/5

Google

5,1/6

HolidayCheck

8,4/10

Expedia

8,4/10

Hotels.com

8,2/10

booking.com

8,0/10

hotel.de

4,0/5

tripadvisor

7,7/10

HRS

Customer reviews

3,0/ 5

2023-05-20

Staff did not after an upgrade despite diamond select status. The wine glass in the room had not been cleaned and still had red wine, fingerprints and lip marks visible. Incredibly disappointing.

Commented by: Best Western Plus Plaza Hotel Graz

Dear guest, thank you very much for your Feedback. First of all, we are very sorry for not meeting your expectations. In fact you did receive an upgrade to one of our comfort-rooms (our best room category). However, this was apperently not communicated that way it should have been. Please except our apologies in particular in regards to not meeting our standards of cleanliness. We will have a close look into this matter and will take precautions to avoid such incidents in the future. We do appreciate your loyalty to our brand and hope you will give us the chance to welcome you again the next time you visit Graz! Your Best Western Plus Plaza Hotel Graz Team

4,0/ 5

2023-05-20

There was no room upgrade offered despite diamond select status. Dirty wine glass in room had not been cleaned. Still had wine in it.

Commented by: Best Western Plus Plaza Hotel Graz

Dear guest, thank you very much for your Feedback. First of all, we are very sorry for not meeting your expectations. In fact you did receive an upgrade to one of our comfort-rooms (our best room category). However, this was apperently not communicated that way it should have been. Please except our apologies in particular in regards to not meeting our standards of cleanliness. We will have a close look into this matter and will take precautions to avoid such incidents in the future. We do appreciate your loyalty to our brand and hope you will give us the chance to welcome you again the next time you visit Graz! Your Best Western Plus Plaza Hotel Graz Team

5,0/ 5

2023-05-13

Friendly and polite staff, perfect breakfast! Parking availability , either the hotel's or across the street on public parking. Reasonable distance from city center. Clean and huge room, comfy and large bed! Need to say more?

Commented by: Best Western Plus Plaza Hotel Graz

Dear guest, many thanks for your kind feedback! We are glad you enjoyed your recent stay with us and hope to see you again soon! best regards from Graz, Your Best Western Plus Plaza Hotel Graz Team

5,0/ 5

2023-05-06

Everything was perfect like always

Commented by: Best Western Plus Plaza Hotel Graz

Dear guest, many thanks for your kind feedback! We are glad you enjoyed your stay with us and hope to welcome you back soon! Your Best Western Plus Plaza Hotel Graz Team

5,0/ 5

2023-04-22

Perfect

Commented by: Best Western Plus Plaza Hotel Graz

Dear guest, many thanks for your feedback! We are glad you enjoyed your stay with us and hope to welcome you back soon! kind regards Your Best Western Plus Plaza Hotel Graz Team