Staff did not after an upgrade despite diamond select status. The wine glass in the room had not been cleaned and still had red wine, fingerprints and lip marks visible. Incredibly disappointing.
Commented by: Best Western Plus Plaza Hotel Graz
thank you very much for your Feedback. First of all, we are very sorry for not meeting your expectations. In fact you did receive an upgrade to one of our comfort-rooms (our best room category). However, this was apperently not communicated that way it should have been. Please except our apologies in particular in regards to not meeting our standards of cleanliness. We will have a close look into this matter and will take precautions to avoid such incidents in the future.
We do appreciate your loyalty to our brand and hope you will give us the chance to welcome you again the next time you visit Graz!
Your Best Western Plus Plaza Hotel Graz Team