Rooms could be more cleaner particularly the floors, wash basin mixer was stuck to the cold side, basic iron that was not functioning well, although we are a regular customers who spent months there, they refused to extend the check out for 1 hour and charged us 30 € for extra hour.. .staff were nice.
Commented by: TIMEHOUSE Serviced Apartments
Dear Guest,
we are sorry to hear that you haven't been completely happy with your stay!
Our check-out tim is until 12pm. We can only make free exceptions if the apartment is available. However, in your case the apartment was already booked for the same day. Therefore our cleaners had less time to clean it, as check-in starts at 3 pm. Because that means more work for the cleaning company, we have to charge extra in that case and cannot make any exceptions!
Unfortunately, we haven't been informed about the basin mixer durig your stay, otherwise we would have immediately sent the technican there.
As we get our bedding and towels cleaned from an external company the only explanation to your rash could be that you are allergic to the detergent they are using, as we do not have had any problems regarding that with other guests.
It is very hard to find out where the problem laid in the aftermath, please next time you have troubles firectly come to me our my front desk team. We are always happy to assist!
If you have any other problems, you can contact me directly at fom@timehouse.de.
Best regards
Sophie Reder
Front Office Manager
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