E-mail customer service is rude, there was no reception, only a phone number, room was uncomfortable and dirty.
Everything is outdated, it is not a 3 star hotel. Maybe it was 10 years ago, but now it needs a big renovation and deep cleaning.
No REAL cleaning, everything is dirty. The room was smelly!
No air in bathroom, there was mold everywhere! Hairdrier did not work.
Reception is not available most of the time.
We did not feel safe,!!!! entrance is never closed and everyone can come in from the street. No real check out.
Do not recommend.
The room was extremely hot and we were unable to sleep due to the traffic noise which was horrendous
The check-in process was inconvenient due to a need to make an international phone call (roaming!) because I had no Austrian number. I never had that experience in a hotel. The room was noisy all the time due to the traffic. The absence of A/C meant that I couldn't close the window. After checking-out I couldn't leave the bag in the hotel due to the non-exiting lobby. I would discourage people to stay in this hotel.