I would like to share my feedback regarding my recent stay at your hotel. While I truly appreciated the generally friendly attitude of the staff and the wonderful dishes served in the restaurant, I must admit that the room did not meet my expectations.
When booking a superior room, I anticipated a higher standard based on the photos and description provided on booking.com. Unfortunately, the room I was given was very dark, with hardly any natural sunlight, furnished with older furniture, and had a very small balcony without even a single chair. Since I had understood that the property had been recently renovated, this was disappointing. Comparing my room to neighboring ones, I could not help but feel that I had been given less favorable conditions.
I also experienced some inconvenience during dinner, as on two consecutive evenings no waiter approached our table to ask if we wished to order anything further, despite our clear attempts to signal this.
On a positive note, I was satisfied with the pool area, although access from my room was somewhat inconvenient.
I hope this feedback will be helpful in improving the experience for future guests.
Nicht allzu grosses familienegführtes Hotel. Die Inhaberfamilie ist sehr engagiert und um das Wohl ihrer Gäste sehr bemüht. Eine fantastische Küche, ein kleinerer SPA Bereich, der aber nie überfüllt war. Sehr schöne Zimmer. Wir hatten einen tollen Aufenthalt.
I have spent a wonderful time with my family. Everything was excellent. Nice cozy room, perfect food, outstanding spa area with endless pool, very good saunas and relax rooms. Perfect room service (doing their job while we have breakfast). The only, small inconvenience was too soft bed, but the general score is 9.5/10.
For me kids klub needed and higher temperatur on familien spa and the whole corridor
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