We’ve enjoyed our stay over Christmas 2024. Dinner on 23rd took long due to an issue in the kitchen, which can happen. Guests walked out upset because it took too long. A bit more communication could have helped to obtain more understanding and avoid guests showing their frustration.
Dinner on 24th was smooth and well chosen.
Please make guests adhere to your dress code. Being at dinner & breakfast in open slippers without socks is inappropriate and should be mentioned to guests. Also your adults only policy is not clear as there where obviously guests below age 18.
We have been coming to your hotel irregularly for over 6 years. During that time, we can compare and something has improved and something, on the contrary, has worsened. Reservation arrival, communication at the reception perfect. Hotel services are still excellent, cleaning, refreshments in the room, coffee and towel change are perfect. Wellness seems to me to have deteriorated, there is no fruit, there used to be nuts on both floors. Upstairs there is only tea and empty glasses and there is no drink, juice, water ?? why was it like that before There is a beautiful fireplace in the relaxation area. I haven't seen him fired up in 6 years. That's probably quite a shame or it's just a dummy. The restaurant changes every year. This year's chef and the menu and quality are perfect. only the offer of salads is poor compared to previous years. Few cheeses, a few salads. Friday dinner with seafood super. Breakfast buffet poorer, I couldn't find honey anywhere. Fresh jujce machine absolutely unusable. It makes no sense to squeeze oranges one at a time, and there is no stopper for apples or carrots, for example. I still rate it as perfect, but before it was even better. Another big compliment to the colleagues who park cars and help with luggage - they are fighters.
-Index
