Overall hotel is well located, rooms clean, and service great. But a VERY big problem was that we booked the hotel ensuring it had air conditioning. And it was very clear for the 2 nights we were there that the A/C was NOT available or working. This is a very big problem when the rooms are 26C, and it is impossible to sleep. This should have been communicated to us prior to arrival, so we could have made other arrangements.
Commented by: Hotel Glockenhof
Dear Guest
Thank you for your recent review following your stay at the Glockenhof.
Please accept our apologies for the elements of your experience that were not satisfactory- your comments have been passed on to and discussed with our management team in an effort to ensure no such issues in the future.
Matthias Sutter
General Manager