AC not working in the room, stopped after 30 min., so the room temp. go to +35 degrees in the night
AC not present in lobby or bar area.
No room cleaning second day, even if I pay full price for room. I do not care with new bedlinen, but the bed should be made.
No water or coffee the second day
Wi-Fi connection can be better
The heating doesn't work, the air conditioning is stuck at 22 degrees.
I was charged twice for the room, the first time when I made the reservation directly on the hotel's website, three days before arrival, and the second time when I checked out, under the pretext that the payment made on their website was not found in the system . I presented the proof of online payment but they didn't do any verification. After checking out, I made a request to the bank to cancel one of the transactions, we'll see what will be resolved, I hope I didn't lose 271 euros.
-Index
