Die Heizung in unserem Zimmer war ausser Betrieb. Das Thermostat war nicht funktionsfähig und die Temperatur blieb extrem kalt.
Mein Zimmer war nicht wirklich fertig bei Ankunft. Nachdem ich 5 Minuten auf dem Zimmer war und gerade gemerkt hatte, das im Bad das Licht nicht funktioniert, stand der Hausservice an der Tür und wollte zum Reparieren kommen. Ganz schlechtes Timing!
It my worst experience of staying in Plaza hotel.
Due to transport i arrived late around 23:30 and hotel was shut. No one was there to help me in cold and rainy night.
I spend 30 minutes outside and saw few guests going inside hotel from back door of hotel. I followed them and got inside, there a emergency number written on reception and i called that number a woman picked and she refused to help me and check in and hanged up the phone rudely by saying its not an emergency. 😡
It was a terrible situation, i traveled all the way from london and tired in cold and rainy weather no where to go and stuck in strange new city Hanau.
I booked online new hotel in Hanau city for just one night and luckily i got the other smaller hotel in city and they even had a receptionist to check for guests 24/7 every day.
I spent 65 euros to stay for few hours of night in that hotel new hotel and in morning i went back to stay in plaza hotel because i booked plaza for two nights and one night was waisted.
At plaza hotel reception two woman refused to refund my money and ignored my distress and experience completely.
I ended up staying only one night in plaza and even that night room heater didn’t work so they give me small portable heater to take inside room.
I want to say i lost my money and horrible experience of plaza hotel.
I demand compensation and apology but i know hotel will not respond.
I would say the hotel and management and incident i went through was absolutely shocking and horrible.
No one should suffer like i did because of Plaza hotel of Hanau.
No one should also book or stay at this hotel.
Horrible, horrible and horrible 😡
Our best hotel experience in Germany!
Location, staff, facility, cleaniness, best value for money.