Room was good, just a pity the air conditioner doesn't work. It was extremely hot during the night and made sleeping uncomfortable.
From Check In upto Check Out (breakfast service included), a wonderful experience. The friendliness of the staff/ employees was beyond expectations, making us feel very comfortable.
Es ist verwirrend, dass es einerseits Plaza und andererseits Best Western heisst.
The hotel was comfortable and clean. The room was spacious and well set out. The front of house staff, however, left a lot to be desired. Only one member seemed to have any real interest in meeting guests needs. The set up with the bar and reception being served by the same staff member does not work with delays for both customers at the bar and guests checking in/out. 'Informal' should not mean inefficient, uncaring, unprofessional. Way too much smoking by staff at the front door of hotel.
I arrived at 11:00 pm on 27th July 2023. The man and woman in the reception desk were very unkind. They did not say us "Hello" or "Welcome to our hotel" and so on. They were just looking at us so it was very unpleasant situation and this memory did not leave in my head. The other crew members who I met on 28th and 29th were all very nice. On night 27th and morning 28th, we could not use hot water.
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