It was a pleasure staying in Salzburg and the hotel. Generally a pleasant experience, with decent walking distance to center and pleasant staff. The only issue I had was when checking out, it was a little distressing and quite frankly embarrassing for me. While checking out i was told that I had to pay for 1 day of breakfast (17 euros). Where in reality i did not set foot in the breakfast area in my 5 day stay. The person working up front told me that "the system says that" Although it did not take too long to "convince" her that i indeed did not take a breakfast it was annoying to be asked is "i was sure that i didnt have a breakfast today or yesterday". Although i dont blame the worker, it is her job, but i do suggest that you have better mechanisms to see who went for breakfast from your guests. This was not a fun end to my stay in Salzburg and to be implicated in stealing is not a nice feeling. I even offered to pay the 17 and would complain later as i had a train to catch, thankfully it did not reach there and the person working upfront ended the thing. Please figure out something in regards to this process. Thank you. Luay
Excellent stuff, convenient location-walking distance to the center, clean and spacious room etc
We spent a week here and would definitely come back.
We arrived 3 hours before check in time due to flight times and the young gentleman on the desk couldn't be more helpful and organised for us to move into our room early. The whole staff group at this hotel are very courteous, polite and helpful.
We had a nice big room which was immaculate. We didn't have breakfast so can't comment but overall we had a great stay at this hotel
last week the room was fine but this week (223) the street was too loud; maybe there's an option to improve insulation / closing of the window.
I also received an invoice last week (not yet here for this week) but it doesn't contain the city tax, only accomodation. Could you please re-send me an invoice for last week and also for this one?
The staff was extremely friendly and helpful. Made the stay nicer!
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