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Best Western Plus
Plaza Hotel Darmstadt
- Kundenbewertung - Customer Review

Am Kavalleriesand 6
64295 Darmstadt

iiQCheck-Index -Index

4,3
5
reviewed by 79 customers since November 2019

Categories

78 % of our guests would recommend us.
4,3
General impression
4,1
Check-In
4,3
Reception/Front Office
4,4
Room
4,5
Bathroom
4,2
Hotel’s ambiance
4,1
Breakfast
4,5
Restaurant
4,3
Bar
4,8
Seminars/Conferences
4,6
Check-Out

Portale
2446 further reviews on 5 portals

4,1/5
Google
8,1/10
booking.com
8,1/10
HRS
4,7/6
HolidayCheck
3,7/5
Expedia
3,5/5
tripadvisor
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Customer reviews

Language :
3,8/ 5
2021-08-15
En
We had an excellent stay in Darmstadt. However, we were very disappointed to learn on the spot that the swimming pool and the sauna were not working. On your website there was no mention of any work being done. I am very disappointed because I had chosen this hotel outside the city center for these services and to celebrate my wife's birthday. I don't understand why the price is the same, with or without the pool service. Without the pool and sauna service, I would have chosen a hotel in the city center of Darmstadt. To make up for this missing service, we went to the Jugenstilbad in Darmstadt, which cost us the equivalent of 40€. I don't think we will be going back to Darmstadt in the next few months. We are looking forward to your reply and to the processing of this complaint. We hope to be able to return to one of your establishments with peace of mind.