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- Kundenbewertung - Customer Review

J.J. Balmer-Strasse 1
4053 Basel

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4,3
5
reviewed by 310 customers since May 2019

Categories

89 % of our guests would recommend us.
4,0
General impression
4,5
Booking
4,5
Check-In
4,2
Self check-in (outside opening hours)
4,5
Reception/Front Office
4,0
Room
4,1
Bathroom
4,4
Location and Environment
4,5
Check-Out
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Customer reviews

Language :
2,5/ 5
2019-06-16
En
The cleaning service was inadequate. The coffee and water glasses were never changed, so I had to drink out of dirty cups everyday. The towels were not replaced with clean ones. One evening I came back to no towels at all and had to dry off from my shower with a tiny wash cloth. The same evening I found the door of my hotel left open, all my thing there. The soap dispenser in the shower did not work. The shower head was oddly low, at shoulder height. This is all unacceptable for a hotel that cost more than CHF 300/night.
5,0/ 5
2019-06-14
En
I found the hotel to be so convenient - easily accessing the train station and close to the tram line which took me direct to the centre and to Art Basel. It was clean, quiet and nicely decorated in a simple modern style. The staff were so courteous and helpful. I enjoyed my stay immensely. I also found the hotel very good value for money.
2,4/ 5
2019-06-13
En
Facilities are very Spartan. Too Spartan in my opinion.
4,7/ 5
2019-06-13
En
I was pleasantly surprised by my stay at your hotel . When I arrived I was a bit concerned as there were a bunch of Turkish men from the ship next door outside smoking g and talking loudly and I was put off- perhaps you should chat with the shop next door. However? Once inside your staff were great- very helpful- and explained everything , including how to find the great cafe for breakfast . My room- although a simple single on first floor, was fine . It was ample in size, totally quiet at night, clean, bed was comfortable . Wi-fi good. Shower pressure excellent. So nice to have kettle and some teabags. Only criticism is that it was very stuffy-even though I used fan. If you can’t put air con in hotel, can you try to improve the ventilation? Another suggestion is to have a bottle of water in the room when guests arrive. Another is to have more hangers in the closet .
4,8/ 5
2019-05-30
En
We liked our stay

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