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Alpenhotel Kindl
Familotel Stubaital
- Kundenbewertung - Customer Review

Franz Senn Straße 66
6167 Neustift

iiQCheck-Index -Index

4,7
5
reviewed by 551 customers since April 2024

Categories

99 % of our guests would recommend us.
4,7
Overall impression
4,8
Reception and reservations
4,7
Room/Apartment
4,8
Entire hotel complex
4,6
Kitchen
4,8
Childcare
4,7
Location and surroundings
4,8
Pool
4,8
Wellness

Portale
1513 further reviews on 5 portals

5,9/6
HolidayCheck
9,5/10
booking.com
4,5/5
tripadvisor
8,8/10
HRS
8,1/10
hotel.de

Customer reviews

Language :
4,3/ 5
2024-05-31
Wonderful view from the room. A pleasant experience with staff in the dining area who did not blink an eye when our toddler played with food.
Commented by: Alpenhotel Kindl Familotel Stubaital
Dear Guest, Thank you for taking the time to provide such a detailed review of your stay. We are delighted to hear that you enjoyed the wonderful view from your room and the friendliness of our dining staff. Your positive remarks about our wellness facilities and massage services are greatly appreciated. However, we regret to hear about the challenges you faced. We apologize for the discomfort caused by the room temperature. We are sorry to hear that the food for adults did not meet your expectations. We take your feedback seriously. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Best regards The Hotel Kindl Team
4,9/ 5
2024-04-27
Very kind and welcome staff, especially Alex at the hotel reception desk, which helped us a lot with medical problems (injury) that happened at the end of our skiing period. Alex personally took us to the clinic and then arranged us with the shuttle that took us back. Moreover, Alex arranged us the taxi that took us later to the Innsbruck hospital. All this even before we asked for any help. We were really impressed by such level of care and feel very grateful for all assistance we got from the hotel. I would like again to express my gratitude to the hotel Kindl and personally to Alex! We for sure would like to visit this place again in the future.
Commented by: Alpenhotel Kindl Familotel Stubaital
Dear Family, Thank you so much for your kind words and for taking the time to share your experience with us. We are truly grateful for your appreciation of our staff, especially Alex, and the care she provided to you during your stay. It is our pleasure to provide a comfortable and enjoyable stay here at Alpenhotel Kindl Familotel Stubaital and we take great pride in taking care of our guests. Kind regards The Hotel Kindl Team

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