Lovely view and great breakfast but the room was not clean, it was dusty and we found a can under the bed from a previous guest.
Commented by: AKZENT Waldhotel Rheingau
Hey there!
Thanks for taking the time to share your thoughts. I'm super glad to hear you enjoyed the view and breakfast, but I'm really sorry about the room not being up to your expectations. Finding a can under the bed definitely isn't cool, and I totally get why that would be a bummer.
I spoke with our housekeeping crew about this, and they're on top of making sure rooms are spotless for our future guests. We want everyone to feel totally comfy and right at home when they're here.
I hope you'll give us another shot down the line. We'd love the chance to make your next stay all-around awesome! Feel free to reach out if you decide to visit again.
Take care,
AKZENT Waldhotel Rheingau
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