Room was very nice, and big. Receptionists friendly and smiling. Breakfast VERY amazing and a great variety, Drinks at fair price. Very disappointed however about the terrace. All pictures on booking site shows elevated terrace with view - this was in street level with entrance to reception and with the hotel terrace just outside, so no privacy there
Commented by: AKZENT Hotel Villa Saxer
Dear Mrs. Hansen,
we are very glad that you have had a wonderful stay in our hotel. We are proud, that you feeling well in your big room and about our friendly personal and the breakfast and the drinks at the bar.
We are very sorry, that you don't feel so good with the view on your terrance.
May I asking you the question: did you spoken with the reception-crew? Maybe we had given you another room with another view?
We hope you'll given us a second chance and we'll see you again as soon as possible.
Please take care of you!
With best regards
Yours
Hotel Villa Saxer Team
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