We visited you guys for the 4th time and honestly we were a bit disappointed this time. Prices have gone through the roof, also the level of service is not matching the room rates.
Commented by: AKZENT Hotel Villa Saxer
Dear family Haan,
Thank you for your review.
We think it's a pity that we didn't manage to convince you once again. We are very sorry that you could not book the room you requested on our website. Unfortunately, your message that you booked the wrong room only came 4 days after your booking and four days before your arrival, so unfortunately we didn't have as many opportunities to fulfill your wishes.
We recommend that you book the next one directly by email or by phone. Then we can see directly which rooms you have already had and make your booking accordingly. Please also note that we did not give you an overpriced price for your rebooking, but exactly the price that was offered on the website.
The colleague who checked you in on your last stay had also checked you in on all your other visits. She actually recognized you. We are very sorry that this greeting did not seem honest and genuine to you.
So we would be happy if we could welcome you again and wish you a good time.
Your team from Hotel Villa Saxer
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